Shipping Policy & Pick-Up

North America Shipping

We offer free shipping for orders over $100 (excl. taxes).  For other orders, shipping rates will be calculated at checkout.

You will receive a shipping confirmation email with the tracking number as soon as your order has shipped.

Shipping timelines:

We typically package and ship your items quickly (within 1-2 business days) so that you have them to enjoy!  During site-wide promotions and the holiday season, orders can take up to 3-4 days.  We ship from our Toronto, Canada warehouse.

If you have any questions or need support with tracking your parcel, you can email us here.

 

Pick-Up in Toronto (GTA)

We offer the option to pick-up your package at our Toronto office, which is located in the Bay/Bloor area [2 min walking distance from the Bay subway station or 5 mins from Yonge & Bloor station].

The pick-up is in the lobby of an office building.  You can park for free in the driveway for a few minutes.

There are no set times for pick-up.  We'll do our best to accommodate your timing. 

    To arrange a pick-up, please email us directly with the following details: 

    • The names of the products you want and quantities
    • Your mailing address and phone number (required to process the transaction)
    • Three pick-up times that work for you in order of your preference

    Within 1-2 days (usually 1) of receiving your email, we will email you back with the location address and pick-up time.  You will also receive an auto-email with a receipt and a link to make a payment through our website.  We require payment prior to pick-up. 

    If you have further question, you can email us here at anytime. 

     

    International Shipping

    For support with international shipping outside of North America, you can send us your order via email and we’ll get back to you within 1-2 days with all shipping options.  Please email us here.